Front Desk Agent | Full-Time | Open Availability Needed
Grand Pacific Resorts Grand Pacific Resorts Carlsbad, CA Carlsbad, CA Full-time Full-time $16 - $30 an hour $16 - $30 an hour 8 days ago 8 days ago 8 days ago Candidates with strong customer service backgrounds are encouraged to apply! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type:
Full-time Pay:
$16.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Morning shift Night shift Work setting:
In-person
Experience:
Hospitality:
1 year (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Ability to Relocate:
Carlsbad, CA 92008:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type:
Full-time Pay:
$16.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Morning shift Night shift Work setting:
In-person
Experience:
Hospitality:
1 year (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Ability to Relocate:
Carlsbad, CA 92008:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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