Customer Support Specialist (Technical Hardware/Software) Job

Company Name:
Salary period: Annual
Customer Support Specialist (Technical Hardware/Software Environment) needed for a long term contract opportunity in Carlsbad, CA.
The Big Picture:
- This will be a 100% phone/email/remote customer service support role in an Technical environment
- The focus is on software/hardware troubleshooting in a technical support environment
Top Skills You Should Possess:
- Phone support, excellent methodical technical troubleshooting skills
What You'll Be Doing:
- Utilize strong customer and technical support skills supporting client's products and services to veterinary medical professionals
- Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail
- Operating system and application installation/configuration- high level understanding of product functionality
- Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders
- Thorough and detailed issue tracking in customer relationship management software
- Strong ability to multi-task- enter case notes during the call
- System monitoring via remote log in
- Strong call control technique without sacrificing customer service
- Thorough and detailed case management skills - clear, concise note taking
- Provide Client's customers with product and service information - required to learn and understand wide range of products related to Equine and Small Animal services
- Work closely with other departments when problem solving
- Highly customer focused
- Team player that will add value through very high quality and dedication to support team
What You Need to Bring to the Table:
- Excellent communication skills and ability to successfully control upset customers
- Recent experience with software troubleshooting supporting external customers- end user and enterprise
- Strong PC skills and knowledge of MS Applications.
- Advanced knowledge of Microsoft Windows 2000, XP Professional, and Windows 2003 Server is required.
- General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, DICOM, and CRM systems.
- Previous experience in Medical Imaging (Ultrasound, CT, and Radiology) is desired.
- Must be extremely detail oriented, organized, and professional.
If This Sounds Like You, Apply Now!
Recruiter: Gomathi Balachandramani (Gomes)
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Branch: IT & Telecom

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